We ship to multiple countries around the world and offer a variety of shipping options to meet your needs. You can check if we deliver to your country as well as the options for this delivery on the Our Service page, in the Delivery section, the link is also on each product page. If your country is not listed, we regret to inform you that we do not ship to your country.

Due to international trade agreements and regulations, we are required to follow special shipping restrictions.

All orders to Israel are temporarily suspended. To ensure you still receive your package, please select another delivery address.

Orders from Russia may be subject to delays due to delivery restrictions to personal addresses.

Please note that we are unable to deliver to PO Box addresses.

As most of our products are made to order, they take approximately 2 weeks to produce. If the product is in stock, we aim to ship your order within 24 hours on business days. Product availability in stock is indicated on the product page.

In all cases, we inform each of our customers of the shipping arrangements.

When you place the order, we will provide you with an estimated delivery date. Then you can track it from your account or, if you ordered as a guest, from the link in the emails we sent you about your purchase.

Estimated delivery times are given for information purposes only. We cannot be held responsible for any delays due to customs clearance procedures in the non-EU country of destination.

If the order is already finalized, the selected delivery method cannot be changed. As a registered user, you will be able to modify the delivery address by going to your order data in your account provided that the status of your order allows it.

If the tracking number does not work or is non-existent, do not worry, as the process of transferring information from the courier to our systems can take up to a maximum of 24 hours.

During this time, your order information may be incomplete or the tracking number may be listed as "non-existent".

For this reason, we encourage you to check again after 24 hours since you received your email with tracking information. The information will be updated directly by the carrier.

If you have selected home delivery and are away at the time of delivery, we advise you to contact us and we will check with the carrier.

If an anomaly is noted on the tracking of your package and it appears to be delivered even though you do not have your purchase, we can help you.

Please download this declaration document of non-receipt of your order and return it to us duly completed via our Chat. Don't forget to indicate the tracking number of your package.

If you no longer wish to receive your purchase, we advise you to contact us so that we can process your request.

If you notice that your package is too damaged upon delivery, we advise you to refuse delivery or write a note when registering in which you specify that you accept a damaged package.

All shipments are insured against theft and accidental damage while they are in transit from our warehouse to the delivery address.

Once the shipment is delivered to the correct address and there is proof of delivery (signature), they are no longer covered by insurance.

If you notice that your package is too damaged upon delivery, we advise you to refuse delivery or write a note when registering in which you specify that you accept a damaged package.

It depends on the country of delivery.

There are international rules that make transactions easier for buyers and sellers – “incoterms”. It is a set of international rules related to the international exchange of goods, which specify the duties and responsibilities of the seller and the buyer, specify the terms of delivery of the goods, costs, risks and formalities .

We use two groups of Incoterms for all destinations outside the European Union as well as for the French Overseas Territories.

DDP (duty paid on delivery) :

- Transport costs are the responsibility of the exporter (seller)

- Duties and taxes payable by the exporter (seller)

DAP (delivered on site) :

- Transport costs are the responsibility of the exporter (seller)

- Duties and taxes payable by the importer (customer)

Above you will find a link to the list of countries to which we deliver in accordance with the DDP incoterm, this list is also given in the footer.

You can also find the payment terms for customs and taxes on our delivery pages and on each invoice.

In DAP mode as the recipient, you are responsible for all import duties, customs duties and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs at the arrival. If, in any case, the recipient refuses the shipment, taxes and customs duties will be deducted from the refund.

As we are unable to indicate how much this may represent, we encourage our customers to check local taxes and customs duties before ordering. Shipping costs are already included in the final amount of your order. However, the courier may present you with a separate invoice from the local authorities for the duties owed.